Which products are not eligible for the right of withdrawal?

The following are excluded from the right of withdrawal, in accordance with the law:

• Counterfeit products
• Tiles and mosaics, faucets
• Consumables: Custom-made products produced and ordered at the customer's request.
• Clearance products (because they are offered at cost price, cancellation fees cannot be covered).
• Made-to-order products (those which are not stocked but ordered specifically for the customer, and which generally do not have a 72-hour shipping timeframe).
• Damaged and/or broken products not declared to the carrier upon delivery. For more information, please consult the following page: Terms and Conditions