My account and information

Our loyalty program works with points that give access to discounts. Every €1 spent earns you a certain number of points. Because at Tots, we reward our customers' loyalty. Here are the discounts:

• Between 100 and 200 points: you get €10 in the form of a promo code.
• Between 200 and 300 points: you get €20 in the form of a promo code.
• Between 300 and 400 points: you get €30 in the form of a promo code.
• Between 400 and 500 points: you get €40 in the form of a promo code.
• More than 500 points: you get €50 in the form of a promo code.

To unsubscribe from our newsletter, you will find a direct link in the newsletter email or you can write to us directly.

You can modify your customer account information directly from your customer account. Simply access your account settings to update your details (address, phone number, communication preferences, etc.).

If you need help, our support team is available to guide you.

If you have forgotten your password, please click on the "Reset Password" tab to create a new one.

Yes, your personal data is protected. We comply with the General Data Protection Regulation (GDPR) to ensure the security and confidentiality of your information.

To create a customer account, visit our website and click on the person icon located in the top right corner of the page. You will then be asked to provide your personal information. Please ensure that you complete all required fields.

Our customer service team is available to assist you if you have any questions or difficulties during registration. Once your account is created, you will have access to all the features and benefits reserved for our customers.

Creating an account offers you several advantages, including:

• Order tracking.
• Managing your deliveries.
• Access to after-sales service.
• The ability to place an order.

Yes, your personal and banking information is secure on our site. We strictly comply with the General Data Protection Regulation (GDPR) to guarantee the security and confidentiality of all your data.

You can view your order history from your customer area, in the "My Orders" section.

Yes, creating an account is mandatory to place an order on our site. This allows us not only to ensure optimal after-sales service (customer support), but also to guarantee complete traceability of your purchases and interactions.

If you wish to delete your customer account, simply contact our customer service department. Our team is here to assist you with this process.

You can contact us by phone, email, or via the contact form available on our website. Upon receipt of your request, we will delete your account as quickly as possible and keep you informed.

Yes, you will be notified by email in case of any significant changes to your account.

No, you cannot manage your communication preferences (promotional emails, SMS) directly through your account.

Yes, you can save multiple delivery addresses in your account.

We do not store your credit card information on our system. This practice complies with strict data security requirements, including the General Data Protection Regulation (GDPR). This means there is no need to update your information, as we do not retain it.

You can find all your documents (Vouchers, invoices, quotes, credit notes) in your customer area, under the heading "My Orders".

It is impossible to link two customer accounts, as each customer has their own personal account.