Protection of personal data
Privacy Policy
The privacy policy (the “Privacy Policy”) informs you of the use we make of personal data collected through our website www.tots.fr and its derivatives (the “Website”) or when you complete our customer information form distributed in our stores (the “Customer Information Program”).
Tots is committed to protecting and respecting your privacy in accordance with data protection regulations, such as those stemming from the amended EU Directive 95/46/EC. Our privacy policy applies to all visitors and customers over the age of 18 who use our website and/or participate in our customer information program.
Our privacy policy may change at any time. Please check regularly for the latest updates to our privacy policy.
Information we collect
We may collect the following personal data about you:
- Name, surname, gender
- E-mail address
- Billing and delivery addresses
- Login and password when you open a customer account
- Browsing and purchasing products
This personal data is collected in the following cases:
- You buy products on our website
- You open a customer account on our website
- You subscribe to our newsletter mailing list
- You access and browse our website
Use of your personal data
We use information about you in the following ways:
- To undertake commercial activities, including sending newsletters related to Tots' activities.
- To provide you with access to your customer account and your shopping cart
- To place an order via our website
Storage of your personal data
The website and the personal data collected about you are stored on a server located in France.
Newsletter preferences
You can subscribe to our newsletters at any time, or unsubscribe, and change the type of newsletters you wish to receive.
Cookies
Our website uses cookies to collect information. Cookies (or trackers) are data files placed on a computer, mobile phone, or any device (such as smartphones or tablets) when you browse our website.
Cookies can have many uses, including, but not limited to, remembering you and tracking your visits and activities on our websites. They also help us to provide you with a better, more personalized service.
Basic cookies
These always-on cookies are necessary for the website to function properly. They include cookies that remember your visit to the site during a session, or, if you prefer, from session to session. They are involved in the operation of the shopping cart and the purchasing process, and help you with security issues and regulatory compliance.
Functional and performance-related cookies
These analytics cookies allow us to improve the website's usability by anonymously analyzing visitor usage. They also allow us to identify Tots products that we can recommend to you.
In some cases, these cookies improve the processing speed of your requests by allowing us to save your site preferences and connect you to your social networks. Not selecting these cookies may slow down the site and limit the relevance of recommendations. It may also prevent you from sharing on social networks such as Facebook or Twitter.
Security
All the information you provide to us is stored on our secure server.
All payment transactions processed by our trusted third-party provider or by us will be encrypted using SSL technology. We do not store financial data (credit or debit card numbers) on our system. This information is used solely by our payment service provider to complete your payment.
Unfortunately, the transmission of information via the internet or mobile networks is not completely secure. While we do our best to protect your personal data, we cannot guarantee the security of your data transmitted over websites or mobile networks; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorized access.
We recommend the following security measures to improve online security:
- Do not share your passwords with anyone.
When creating a password, do not use dictionary words, your name, email address, or any other easily obtainable personal information. Change your password frequently.
- Avoid using the same password for multiple online accounts.
Your rights
You can: - Have access to your personal data;
- Update and correct your personal data at any time;
- Request that any errors concerning you be corrected;
- Request that your personal data be deleted from our database;
- Request that your personal data not be used for commercial purposes;
- Unsubscribe from marketing communications such as newsletters.
To exercise your rights, please contact us at this address: [email protected]
Contacts
You can contact us at this address: [email protected] or via our online form accessible here .