Customer Service Questions

Our customer service is available Monday to Friday by phone, from 8:30 am to 12:00 pm and from 2:00 pm to 5:00 pm. For more information, click on the following link: Terms and Conditions .

For optimal management and personalized follow-up of your requests, we strongly recommend using your customer account. It's the most efficient way to contact us regarding your orders and projects.

In case of emergency, please contact us by phone.

Finally, you can use our online chat specifically for quote requests.

To access all our contact options and your customer area, click here: Customer area .

For optimal management and personalized follow-up of your requests, we strongly recommend using your customer portal. This is the most efficient way to contact us regarding your orders and projects. In case of emergency, please contact us by phone. Finally, you can use our online chat specifically for quote requests. To access all our contact options and your customer portal, click here: Customer Portal .

You can ask your questions about a product via our online chat or by phone.

If you have already created an account, the most efficient way is to use your email account, accessible in the "Quotes & Requests" section of your customer area.

To access all these options, click on the following link: Account area .

Yes, absolutely! In store, our advisors are available to help and guide you in choosing and designing your bathroom.

You also have the option of requesting the assistance of a specialist interior decorator.

To contact them and submit your request, you can leave them a message in the "Quotes & Requests" section of your customer area. For more information, click here: Customer Area .

You can submit a complaint or express dissatisfaction via the messaging system in your customer account. For more information, click on the following link: Customer Area .

We strive to respond to you within one hour of receiving your email, during our opening hours.

If your message reaches us outside these hours, you will receive a response as soon as the next working hour begins.

For more information, click on the following link: Customer area .

Yes, we offer a callback service. You can request it by writing to us or sending us a message. For more information, click on the following link: Customer Area .

Yes, we offer a comprehensive online help section as well as tutorials to guide you.

In addition, for each product, you will find detailed technical data sheets containing all the necessary information.

If needed, you can also be contacted by our technicians for more in-depth assistance. To access this resource, click on the following link: Assistance .

You can share your opinion in several ways.

For your experience on our website and with our products, we invite you to leave your review on dedicated platforms such as Trustpilot .

If you would like to give your opinion on your in-store experience, you can do so directly on Google Reviews .

If you can't find the answer to your question in the FAQ, you can contact us via online chat. For more information, click on the following link: Contact Us .

As a general rule, our customer service is not available on weekends.

However, we sometimes reinforce our teams to be present during sales periods or other special events.

For detailed opening hours and any exceptional openings, click on the following link: Contact us .

No, it is not possible to contact customer service via social media. For more information, click on the following link: Contact Us .

No, we do not have a specific emergency phone number outside of our business hours. However, you can contact us online through our messaging service and request a callback.

Yes, we offer an online chat to answer your questions and provide information about our products and services. You'll usually find it in the bottom right corner of your screen. This service is dedicated to customer information and does not handle after-sales service requests. If the chat icon isn't visible, you can still leave us a message. For more information, click here: Contact Us .

Yes, you can ask a question without a customer account via chat. For more information, click on the following link: Contact us .

Yes, you can send a photo to help us understand your problem. This feature is available once you have created your customer account. For more information, click on the following link: Contact Us .

You can submit a complaint via the messaging system in your customer account.

For more information, click on the following link: Customer area .

Yes, it is possible to obtain a written response. You can send a request by registered letter with acknowledgment of receipt to obtain written proof, or use the online form in your customer area, which also constitutes written communication.

For more information click on the following link: Customer area .

Our goal is to respond to you within one hour of receiving your request on business days. For more information or to contact us, click on the following link: Contact Us .

As a customer, you benefit from a privileged space allowing you to submit a ticket for any type of complaint (customer service, delivery, order).

This space also allows you to be contacted by leaving a message, which avoids having to call the phone number.

• The key advantages of this space are:
• A quick response (within 1 hour on working days, or first thing Monday morning).
• Your request will be tracked. You will also have the option to upload files and images.
• A more relevant customer service department.
• Managing a case that may evolve (e.g., a delivery problem escalated to a quality department).
• Easier monitoring for our team.
• A dedicated contact person for each issue.
• A customer service focused on quality and meeting your expectations.

Whatever the issue, we will always direct you to the messaging system in your customer account for greater efficiency. Customer service will then contact you according to your request.