Discounts for professionals and tradespeople
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How to become a TOTS partner?
To be a partner, you must be an architect, decorator, craftsman, developer or builder, hotelier, reseller or SCI according to your APE code, subject to our database, which will make your account eligible or not.
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What are the advantages of having a partner account?
Having a partner account means benefiting from discounts based on our product catalogue and professional advantages.
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What are the conditions for being eligible for a partner account?
You must have a company or professional activity and an APE code corresponding to our partners (see list above).
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How long does it take for a partner account to be validated?
If your company is active and matches the requirements, your account will be validated immediately.
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What documents are required to benefit from professional rates?
When you register, you have a Papers account which instantly verifies your company details and the eligibility of your APE code.
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What discounts and benefits does the partner account offer?
The partner account offers benefits and discounts by category, with discounts increasing according to sales tiers. You can reach up to 25% off the entire site if you are a loyal and recurring partner.
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Where can I see the discounts?
Once your account is validated, you will see the discounts in your customer account according to categories and products.
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How can I check my account status?
You can go to your customer account and see all the details. You can track your account's anniversary date in real time.
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Are professional discounts applied automatically before payment?
Yes, once your account is validated, you will see negotiated prices displayed immediately.
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My company has several establishments, can I centralize the remittances into a single account?
Yes, you need to have one account per company.
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How do I update my professional information if I change my job activity?
Please contact customer service via the messaging system on our website.
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Can I get a discount if I am self-employed?
Yes, you must meet the criteria of our eligible APE code.
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Are the discounts the same for all trades (plumber, electrician, decorator, etc.)?
No, we distinguish 6 categories: architects, decorators, craftsmen, developers and builders, hotels, resellers and real estate investment companies.
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Can I negotiate a special discount for a large project or an exceptional order?
Yes, it is possible to make a specific request to a sales representative who will process your request immediately.
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I have a large construction project but I can't pay for the materials now, can I pay a deposit?
Yes, you can request a quote through the sales representative and pay a deposit that will not be cashed. This secures the merchandise.
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Is there a pricing structure based on the quantities purchased?
No, prices are displayed automatically based on your account once it's validated. Discounts are only valid within your account.
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Are the discounts valid only in store or also online?
They are valid in both cases, provided that the professional account is used.
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Are the discounts permanent or limited in time?
Yes, discounts are time-limited on each anniversary date. If you don't place an order for 3 months, your discount will be downgraded. You will receive an email notification.
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Do I receive a summary of my orders each month?
No, you receive a status update every month.
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Can I pay in 30 days?
No, our policy is payment upon collection. We prefer a larger discount. However, you can pay in installments with ALMA.
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What are the partner levels?
The 3 partner levels are Silver, Gold and Diamond.
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I've been demoted, what should I do?
You must write to us and provide justification; your case will then be reviewed by a committee.
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I just created a pro account and I want to benefit from bigger discounts, what should I do?
You must contact us via messaging and a sales representative will be assigned to you.
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