Payments and Invoices

Your invoice is immediately generated in your customer area after your purchase.

Yes, upon purchase you will receive your invoice directly in your customer interface via email.

Yes, when placing your order you must differentiate your site delivery address from your billing address.

No, it is not possible to modify your invoice. However, if this applies to you, you should contact customer service urgently before your order is shipped.

You must contact customer service via messaging by logging into your customer area.

You must contact customer service via messaging by logging into your customer area.

Bank transfer, VISA, check, Cofidis Pay, PayPal and Alma (you can pay for your purchases in 2, 3 or 4 installments, directly with your bank card. Available for any order from €50 to €4000. 0% fees for you – we take care of everything)

• Payment in 2 installments: from €50 up to €4000
• Payment in 3 installments: from €50 up to €4000
• Payment in 4 installments: from €50 up to €4000
• Later, we plan to make payments of over €5000 in installments.

Yes, all our payments are secure. Payment for your orders by credit card is processed on the secure server of our partner bank, CIC. It is reinforced with the "3D Secure" security protocol.

Yes, you can pay for your order in cash, either in-store or at our logistics center. However, by law, written proof is required for amounts exceeding €1,500, even though there is no limit on cash payments between individuals.

Yes, payment in 3 installments is available via PayPal. When placing your order, choose this option: you will be redirected to your PayPal account to log in (or create one), select the 3-installment payment option, and then confirm.

There is no payment delay; we confirm your order immediately after payment. Yes, because our products are in stock and very competitively priced.

In-store orders require a deposit. You can pay a deposit and the balance before shipment. The deposit will be 20% to 30%.

You cannot cancel an in-store order; you are obligated to complete it. Online, you have a 14-day cooling-off period.

Yes, we accept payment in installments. Tots reserves the right to cover a portion of the cost and apply shared fees, according to our business practices.

Regarding the security of your banking information, we partner with Systempay, a solution that uses a highly secure protocol. Therefore, your payment is completely secure without any banking information being stored on our own servers.

Tots undertakes to reimburse you using the same means of payment as the consumer used for the initial transaction, unless the consumer expressly agrees to use another means of payment and provided that the reimbursement does not incur any costs for the consumer.

No, you must pay for the merchandise beforehand to validate your order.

Occasionally, there may be a slight delay in the response protocol between the payment page and the payment page, which can prevent the order from being generated. If this happens to you, please contact us as soon as possible and we will process it manually.

If you pay by credit card and your payment has already been validated, you will no longer be able to dispute it.