What should I do if my package is damaged upon receipt?

If there is a problem, isolate the affected item, refuse it, and write "defective" or "received broken" on the delivery slip, while accepting the rest of the merchandise. If the issue is resolved, we will activate the insurance and ship a replacement product within 24 hours.

Only returns marked "refused, broken" accompanied by a description of the product and the defect are valid. Terms such as "packaging intact" or "subject to unpacking" are not accepted.