What are the advantages of the privileged customer area?

As a customer, you benefit from a privileged space allowing you to submit a ticket for any type of complaint (customer service, delivery, order).

This space also allows you to be contacted by leaving a message, which avoids having to call the phone number.

• The key advantages of this space are:
• A quick response (within 1 hour on working days, or first thing Monday morning).
• Your request will be tracked. You will also have the option to upload files and images.
• A more relevant customer service department.
• Managing a case that may evolve (e.g., a delivery problem escalated to a quality department).
• Easier monitoring for our team.
• A dedicated contact person for each issue.
• A customer service focused on quality and meeting your expectations.

Whatever the issue, we will always direct you to the messaging system in your customer account for greater efficiency. Customer service will then contact you according to your request.