How can I cancel my order?

To cancel your order, you must send a message via your customer account.

• To cancel your order before shipment: Simply contact customer service or send a message from your customer account requesting to cancel your order.
• Cancelling your order after shipment: If the order has already been shipped, you will be charged a fee for having the carrier reschedule. You must contact customer service.

IMPORTANT: Cancelling orders for tiles, faucets, consumables, or custom-made products is not possible. You will find more information on the following page: Terms and Conditions of Sale .