Is the after-sales service chargeable?

No, after-sales service is completely free if the product is under warranty (2 years) and if it is a product defect or a factory defect, in this case we take care of the defective parts and send you new ones, all free of charge.

On the other hand, if it is a product that has already been installed, it is up to the installer to bear the costs of installation or reinstallation.

Tots is in no way responsible in this situation, as it is their responsibility to verify the product's conformity before installation. If you return the defective product, you are responsible for the costs.

Example: An LED mirror with a manufacturing defect. In this case, we will send you the replacement part at our expense.

An LED mirror was damaged by the installer. In this case, the installer will be responsible for the cost of repair.