I did not receive a confirmation email.

Emails are very important for tracking your order and being contacted in case of a problem, so if you are not receiving them:

• Check that the order has been paid for and completed.
• If the order was successful, please check your spam folder.
• If the problem is not resolved after these two checks, contact customer service or send a message via your customer account.
  You will find more information on the following page: General Terms and Conditions of Sale .