How do I make a return online, in store, or at the warehouse?

To make a return, you must inform TOTS via your customer account, in the "Claims" tab. You can also contact us by phone through our online service or send a registered letter (which must be received before the order is processed). For orders placed online and picked up in store, you can return the items directly to the store where you collected them. For more information, please see the following page: Terms and Conditions .