My product broke, what should I do?

If the product is damaged, you must write "NOT compliant" or "broken" on the delivery slip; no other wording is acceptable. If the product is defective, you must isolate the item number of the faulty product, refuse it, and mark it "defective" on the delivery slip, then accept the rest of the merchandise. It is essential to strictly adhere to the delivery slips.

If this is done, we will immediately activate the insurance and send a new product within 24 hours. Only the "refused due to breakage" clause, specifying the product type and nature of the damage, is accepted; the clauses "packaging intact" or "subject to unpacking" are not valid. Please follow the applicable rules.

The carrier is the representative of the Tots company; he not only ensures the delivery of the products, but also the conformity of the products and the reference vouchers.

NO CLAIM WILL BE ACCEPTED WITHOUT A SIGNATURE.