My item does not match what I ordered

If the product is damaged, you must write "NOT compliant" or "broken" on the delivery slip; no other wording is acceptable. If the product is defective, you must isolate the item number of the faulty product, refuse it, and mark it "defective" on the delivery slip, then accept the rest of the merchandise. It is essential to strictly adhere to the delivery slips.

If this is done, we will immediately activate the insurance and send a new product within 24 hours. Only the "refused broken" claim, specifying the product type and nature of the damage, is accepted; claims of "packaging intact" or "subject to unpacking" are not valid.

Please follow the applicable rules.

The carrier is the representative of Tots; they are not only responsible for the delivery of the products, but also for verifying that the products conform to the order forms. No claims will be accepted without a signed receipt.