Customer Service

To ensure your shopping experience at Tots is as smooth and enjoyable as possible, we've dedicated an exclusive service to you. Within your customer area, you have access to a messaging service to answer all your questions.

This service is a privilege reserved for Tots customers; your requests will be processed within 24 hours and a specialist will respond to you according to the chosen category.

There are 4 sections in the messaging service:

• Order in progress – for messages regarding order tracking and delays
• Transport and Delivery – Tots becomes a true intermediary between you and the delivery service
• After-Sales Service / Product Quality – Everything related to defects, warranty, quality, or any other after-sales requests